ADMISSIONS
ASSESSING INDIVIDUAL NEEDS
Residents admitted to Jubilee Court all undergo a full assessment of their individual needs by team members trained to do so. If the Home is unable to adequately meet those needs, then an offer of residency will not be made.
All potential individuals seeking to come to Jubilee Court are met with and their needs assessed by Jubilee Court, including those seeking respite care. If, for some reason, a person is not able to come to the Nursing Home for assessment, arrangements are made to visit them at home.
Where an individual is referred through care management arrangements of the Local Authority their individual needs are initially assessed by either NHS or Social Services staff. In such cases Jubilee Court receives a summary of that assessment and a copy of the Care Plan produced by the care assessment team.
For all persons who are self-funding their individual needs are assessed by the management team.
On admission all residents have a qualified member of the team designated as their key worker. Together with the key worker, their relatives and associated care staff, specific aims and objectives are identified, that are compatible with the resident’s strengths and weaknesses. These aims and objectives are used as a baseline to devise an individualised Care Plan.
Prior to becoming a resident at Jubilee Court, one of our senior members of management will also have assessed the potential Persons’ needs to establish that Jubilee Court has the expertise and resources to fully meet the individuals’ needs. Only once senior staff are confident that Jubilee Court is able to meet the potential Person’s needs are they offered a place at Jubilee Court.
On the day of admission, the room will have been prepared for our new resident, so that they will feel at home and any special requirements will have been attended to.
On arrival at the Home the new resident and their family or friends will be welcomed by a member of the Jubilee Court team who they had met previously and will be shown to their room. All will be offered a drink and given opportunity to relax. If the new resident is unaccompanied, they will be given the choice of being left in private in their room to settle in, or having a member of staff with them. They will be able to unpack their personal belongings in private, or alternatively they may wish to leave them until later. Our staff will be happy to help with the unpacking should the resident wish this.
The admitting team member will ascertain how the new resident prefers to be addressed by others and will ensure these wishes are communicated to all other staff. The new resident will be shown how to use the nurse call system and will be encouraged to try it for themselves to be reassured of its effectiveness. Once the resident is relaxed and confident to do so the team member will show them around the Home and introduce them to a few of the other residents.
The admitting team member will take admission details from the resident, their relatives or advocate when they are ready for this to be done. The team member will explain the reasons and necessity for the information gathered and who would have access to it. Information required on admission will include information about a Person’s background, personal history, health, medication, personal insurance, whether they have a Will, Lasting Power of Attorney, Appointed Deputy, Advance Decision and details of any Solicitor along with information of interests, likes and dislikes.
This will give our staff a clear picture about the resident and their individual needs which will assist team members in devising a personalised care plan.
Family and friends are welcome to stay with the new resident as long as they wish. Ample time to say goodbye to relatives and friends will be given. All will be reassured; visitors will always be welcome.
When companions have left, the resident will be given the choice of joining other residents in the communal rooms or being allowed the privacy of their own room. Unobtrusive observation will be carried out by our staff at all times to ensure that help and assurance can be given as needed.
Residents, family and friends may ask questions at any time. Our team members are available to help you at any time.
MANAGEMENT
A DEDICATED TEAM
Westfield Care Ltd took ownership of Jubilee Court Nursing Home in December 2012
The Management values residents and staff as individuals and is continually striving to introduce improvements to the benefit of all.
The home is managed by Donna Mills as Registered Manager who joined the team at Jubilee Court in 2020 with Helen Griffiths at her side as Deputy Manager. Kerrieann Dickenson, Whitney Carroll and Samantha Dunstan are Unit Managers who are supported by Emma Cottrell as Care Coordinator. Bernadette Martindale manages the training and quality compliance within the home.
Maria Bowden has been Housekeeper at Jubilee Court since the home opened and is dedicated to ensuring Jubilee Court is clean and tidy. Maria is link champion for infection control with Bassetlaw CCG.
Our care quality system is continually under review to take into account new legislation, good practice advice from the Department of Health, information and advice from local authorities, and specialist/professional organisations. Internal quality audits are carried out by members of the management team to verify that the Nursing Home’s activities comply with the documented requirements of its Quality Systems.
Accounting and adequate financial systems are in place, a business plan is prepared annually. Jubilee Court employs the services of a Chartered Accountant.
Insurance Cover for the nursing home is provided by East India Insurance.
All records relative to the control and operation of Jubilee Court are kept in a secure manner and protected against damage, loss or deterioration. They are retained for the specific periods which are mandatory as set out in current statutory regulations governing nursing homes (including the Data Protection Act 1998).
